Why We're Different

Impact Living Services (ILS) was created by a team of professionals that had the audacious goal of changing outcomes in foster care and families. The status quo was simply unacceptable. Impact Living Services operates under the principle that no one is transformed by services alone but rather by outcome based services in the context of meaningful engaged and purposeful relationships.

ILS is comprised of a talented team of committed and empathetic staff.  ILS employees have extensive experience in operating residential facilities, case management, in home counseling, directing independent living arrangements and licensed child placing agencies, and serving as foster and adoptive families. ILS aids youth and families in reaching their potential socially, academically, and vocationally through creating relationships, creating community, and creating permanency.


Paul Tesi


Paul double majored in business and psychology. Prior to founding Impact Living Services, he spent twenty-two years working for a local social services agency.  During that time, he founded and directed several group homes, an alternative day school, and an Independent Living Program for at-risk youth.  Paul is distinctively passionate about providing long-term relationships with youth that transcends acute-care, in efforts to create a true sense of permanency in their, often impermanent, circumstances.  Paul goes above and beyond in helping youth reach their goals; he is especially skilled in teaching problem solving skills and aiding youth in recognizing their strengths.  He has been a foster parent and adopted two foster youth, whom are now adults. 

Paul’s vast experience in training, encouraging, and supporting his staff to mitigate challenging behavioral pathologies mixed with his desire for youth to succeed make him an invaluable asset to Impact Living Services.  When he’s not working, Paul enjoys doing mission work in Cambodia


Adam Pavao

Executive Director of Foster Care Services

Adam is a graduate of Liberty University and a Licensed Professional Counselor in the state of Virginia.  With over ten years of experience of providing mental health and child welfare services in the Lynchburg Region, Adam brings an extensive knowledge of complex family issues and behavioral health concerns.  Adam has experience working in the non-profit setting, with government agencies, and in private mental health agencies, and with that Adam brings a wealth of knowledge and skill to families involved in the various government systems.  Adam specializes in family engagement and utilizes this client centered, family systems approach to incite motivation and navigate change with the clients he works with.  Adam is a proud husband to his beautiful wife Haley and father to two boys. He enjoys playing golf, dating his wife, watching football, and volunteering for a ministry close to his heart called Mosaic.


April Estrada

Foster Care

April has a master's degree in Clinical Psychology and 20 plus years in the child welfare arena.  April has worked with youth in foster care, biological families and foster families in various capacities throughout her career.  One of her favorite roles is helping a prospective foster family through the home study process because she enjoys getting to know families and helping them uncover the strengths they have that will benefit a youth in foster care.  April is passionate about making sure foster families have what they need in order to provide healing homes for youth in foster care.  She recognizes that foster parenting is a very complex responsibility and believes that all foster families can be successful if their needs are met by the placing agency.  April has always had a heart for older youth in foster care and strives to impact outcomes for these youth in her every day work.   April  has received a great deal of training in the areas of attachment, resiliency and trauma informed care.  She serves as the secretary for VALCPA (Virginia Association of Licensed Child Placing Agencies) and as a member of the Public Policy and Conference committees for FFTA (Family Focused Treatment Association), a national group dedicated to strengthening families.  April has specific interest and knowledge in the area of workplace culture, which she believes significantly impacts the care given to children and families by a child welfare agency.  April loves spending time with her husband Ricco, their two teenage daughters and their two chihuahua children.  She also loves watching UVA Basketball and lives for March Madness.


Dan West

Executive Director of Behavioral Health Services

Dan is a graduate of Longwood College (B.S., Psychology), Lynchburg College (M.Ed., Counseling), and Liberty University (MBA).  As a Licensed Professional Counselor, Dan’s has worked with adults, adolescents, children, and families in a variety of settings including community mental health, psychiatric hospitals, and in the private sector. For nearly twenty years, Dan has worked as a therapist, a behavioral health business owner, a non-profit executive, and a community advocate to promote services for youth and families in Central Virginia.  He has provided numerous workshops, trainings, and consultations focusing on mental health and behavioral services and has participated in specialized training in a number of research-based programs for children and adults. Dan is an active member of the Virginia Counselors Association and is the Past-President of the Lynchburg Area Counselors Association.  His work at the state and local levels are only surpassed by his mission to serve local foster and at-risk youth.  Dan is also a certified fitness instructor and manages our Adventure-Based Services.  Dan and his beautiful wife Emilie have two children and in his spare time, he enjoys the outdoors, running in Obstacle Course Races, coaching youth sports, and weekly family movie nights. 


Wesley Bell

Regional Director

Wes graduated from James Madison University in 2007 with a B.S in Sociology. He started his career working for the City of Roanoke Department of Social Services, specifically with the foster care department and working with older teens. Wes now has over 10 years of experience working with teenagers in the foster care system, both in foster homes and in Independent Living Arrangements, and embraces the joys and challenges of working with such a diverse and deserving population. 


Samantha Brooks

Site Supervisor

Samantha is a James Madison University graduate (2012) who moved to Harrisonburg for college in 2008 and never left! Though Samantha was born and raised in southern New Hampshire, her heart and soul belong in the warmer climates of Virginia; now her permanent home. She studied Public Health Education and Health Communication as an undergraduate and returned to JMU in 2016 to complete the Paralegal Certificate Program (2017). Samantha worked in foster care for Harrisonburg / Rockingham Social Services for three years before joining the Impact team as an on-site case manager in July 2017. Samantha proudly became the Site Supervisor for Harrisonburg in June 2018. Samantha is an avid long-distance runner with an interest in the emotional and physical benefits of health and exercise. She enjoys being outdoors, reading, traveling, and spending time with her cat, MJ. 


Callee Snell

Case Worker

Callee is a graduate of Liberty University where she studied psychology and professional counseling. She is a resident in counseling and anticipates soon becoming a licensed professional counselor. Callee has experience in providing mental health services to both children and adolescents. She enjoys helping identify the needs and desires of youth and working alongside them as they strive towards their goals. While not working, Callee enjoys spending time with family and friends, reading a good book, traveling, being outdoors, and new adventures. 


Kristina Broadway

Site Supervisor

Kristina graduated from Liberty University where she received a Bachelors degree in Psychology with a minor in women's ministry. Kristina is originally from the Charlotte area in North Carolina, but has been living in Lynchburg since 2014. Prior to working with Impact Living Services, Kristina gained experience in case management working in treatment foster care. Kristina is a passionate individual who thrives off of serving and helping those who are in need. She has a huge heart for those in the foster care system. Kristina does not believe in a lost cause and truly believes that all individuals have potential to grow, change, heal, and thrive no matter their history. In Kristina's free time she enjoys spending time with family/friends, engaging in activities outside, and playing with her puppy Callie.


John Netzel


John is a forward-thinking administrative leader, committed to service and continuous improvement.  He has more than twenty years of experience in nonprofit leadership, business management, healthcare and training.  John earned a bachelor degree in Health Care Services from Southern Illinois University.  He is passionate about equipping others for success, and he is himself a life-long learner.  John is grateful for family, colleagues, and continued opportunities to grow in body, mind and soul!  


Marie Crawford

Human Resources Manager

Marie began working at Impact Living Services in 2017, she has over 15 years of management and leadership experience.  She majored in Business Administration and is a Virginia native. Marie is a confident and motivated difference maker with excellent communication and organizational skills. In Marie’s spare time, she loves spending time with her two children and two fur babies, she enjoys being outdoors, kickboxing, obstacle course races, the paranormal and traveling.